Refund PolicyDidn't get what you want? Unhappy with your purchase? Give us a call and we'll arrange to get you what you need.
Below are our return guidelines to expedite the process.
How to package a returnIn order to receive a full refund or to process an exchange, we must receive products back in the orginal condition. If a product is sent to us, and damaged during shipping, the customer is responsible for the loss or damage of the product. We have several suggestions to insure safe shipping.
Pack the product properly. Our products are wrapped in paper, plastic, or cardboard to keep them safe during shipping. Insure your packages. All shipping companies offer insurance, generally about $.35 per $100. If a shipment is lost or damaged, the shipping company will pay for it. On Demand Print Center cannot file a claim for a package it did not send. The customer is responsible for filing a damage claim for the package they sent.
For further information on proper packaging, consult the UPS web site at http://ups.com/using/services/packaging/guidline.html
Please keep a receipt of the shipment. If the package is lost, you need the receipt to file a claim with the shipping company.
If you take the package to a public shipping company like PackMail, or Mail Boxes Etc., they will take care of packaging it properly and will file any claims for you in case of damage.
Shortage or wrong item.If we made a mistake and sent you the wrong item we will send you the right item and arrange to have the wrong one sent back to us at our cost. Please call at 970-324-5155 for immediate service.
Shipping CostShipping cost are non-refundable. Shipping is part of the transaction and not the product. Only a product can be returned, so only the product price is refunded. If the product is defective or damaged, we will pay the return freight and send you new product. If a product is exchanged, or returned for a refund, then the customer is responsible for the shipping, including any damage incurred on the way to On Demand Print Center. All shipment will be made via UPS Ground. Customers will be responsible for upgrades to UPS Next-day air, 2nd-day air, or 3-day select ...
Notify us immediatelyPlease call and notify us of returns within 5 business days of receipt of product. You will have 15 days from receipt to return the product.
For any questions regarding a return, please call us at 970-324-5155